Returns and Exchanges
Please note: We do not accept returns on sale and archive items.
You may return, exchange or refund all other items* within 10 days of purchase, for any reason.
Returned items must be unworn, unused, unwashed with all original tags attached.
You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
You are responsible for the cost of returning items.
HOW TO RETURN
Please send returns & exchanges to:
Attn : Customer Care
2nd Floor, Ampomah House
Tel: +233 553242773
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at email@example.com; email us a brief description and a photo or two showing the defect/fault. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
RECEIVING A REFUND
Your refund will be credited to the original credit card or mobile money account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.
If you used a gift voucher, you will be issued with a store credit. The amount is automatically added to your Account and will be valid for one year.